**PRIVACY POLICY**

**Last updated: 14th October 2023**

This Privacy Policy outlines how LLAVEA (referred to as "the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from llavea.com (referred to as "the Site") or communicate with us in any way (collectively, "the Services"). For the purpose of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected following this Privacy Policy.

Kindly read this Privacy Policy attentively. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, please refrain from using or accessing any of the Services.

**CHANGES TO THIS PRIVACY POLICY**

We may update this Privacy Policy periodically, reflecting changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and undertake any other steps required by applicable law.

**HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION**

To offer the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

Apart from the specific uses outlined below, we may use the information we collect to communicate with you, provide the Services, adhere to legal obligations, enforce terms of service, and safeguard the Services, our rights, and the rights of our users or others.

**WHAT PERSONAL INFORMATION WE COLLECT**

The types of personal information we gather depend on how you interact with our Site and use our Services. When we mention "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and specific types of personal information we collect.

**INFORMATION WE COLLECT DIRECTLY FROM YOU**

Information directly submitted to us through our Services may include:

- Basic contact details: Name, address, phone number, and email.
- Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Username, password, and security questions.
- Shopping information: Items viewed, added to cart, or wishlisted.
- Customer support information: Information included in communications with us.

Some Services features may require you to provide information about yourself directly. While providing this information is optional, choosing not to may limit your use or access to these features.

**INFORMATION WE COLLECT THROUGH COOKIES**

We automatically collect certain information about your interaction with the Services ("Usage Data"). To achieve this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other details regarding your interaction with the Services.

**INFORMATION WE OBTAIN FROM THIRD PARTIES**

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. Examples include:

- Companies supporting our Site and Services, like Shopify.
- Payment processors collecting payment information (bank account, credit or debit card information, billing address) to process payments and fulfill orders.
- Third parties using online tracking technologies for analytics and advertising when you visit our Site or interact with our Services.

Any information obtained from third parties adheres to this Privacy Policy. We are not accountable for the accuracy of information provided by third parties or their policies and practices. For more details, refer to the section below, "Third-Party Websites and Links."

**HOW WE USE YOUR PERSONAL INFORMATION**

1. **Providing Products and Services:**
- Using your personal information to provide Services, fulfill orders, process payments, and send notifications related to your account, purchases, returns, exchanges, or other transactions.

2. **Marketing and Advertising:**
- Using personal information for marketing and promotional communications via email, text message, or postal mail. Tailoring Services and advertising on our Site and other websites.

3. **Security and Fraud Prevention:**
- Using personal information to detect, investigate, or act on possible fraudulent, illegal, or malicious activity. If you use the Services and register an account, you are responsible for safeguarding your account credentials. Do not share your username, password, or access details. Contact us immediately if you suspect account compromise.

4. **Communicating with You:**
- Using personal information to provide customer support and enhance Services. This is in our legitimate interests to be responsive, offer effective services, and maintain a business relationship with you.

**COOKIES**

Similar to many websites, we use Cookies on our Site. Specific details about the Cookies related to powering our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to enhance our Site and Services, run analytics, and understand user interaction (in our legitimate interests to administer, improve, and optimize the Services). Third parties and service providers may also use Cookies on our Site to customize services, products, and advertising.

Most browsers automatically accept Cookies, but you can adjust settings to remove or reject them. Keep in mind that this may negatively impact your user experience, affecting certain features and functionality.

**HOW WE DISCLOSE PERSONAL INFORMATION**

Under specific circumstances, we may disclose your personal information to third parties for legitimate purposes as per this Privacy Policy. Circumstances may include:

1. **With Vendors or Third Parties:**
- Sharing personal information with vendors or third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

2. **Business and Marketing Partners:**
- Sharing personal information with business and marketing partners, including Shopify, to provide services and advertise.

3. **With Your Consent:**
- Sharing information with your consent, such as shipping products or through your use of social media widgets or login integrations.

4. **Affiliates:**
- Sharing with our affiliates or within our corporate group in our legitimate interests to run a successful business.

5. **In Connection with a Business Transaction:**
- Disclosing personal information in a business transaction, such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, and safeguard the Services, our rights, and the rights of our users or others.

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